Terms and conditions

This page and any pages it links to explains the terms and conditions of our complaints service. You must agree to these to use this service.

Who we are

DVSA Complaints service is managed by Driver and Vehicle Standards Agency (DVSA), which is an executive agency for the Department for Transport. DVSA will be referred to as ‘we’ from now on.

Using DVSA Complaints service

You agree to use our complaints service only for lawful purposes. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.

We update our complaints service all the time. We can change or remove content at any time without notice.

Services and transactions

You can use this complaints service to make a complaint online.

Using GOV.UK content

Most content on the DVSA complaints service is subject to Crown copyright protection and is published under the Open Government Licence (OGL).

Some content is exempt from the OGL - check the list of exemptions.

Departmental logos and crests are also exempt from the OGL, except when they form an integral part of a document or dataset.

If any content is not subject to Crown copyright protection or published under the OGL, we’ll usually credit the author or copyright holder.

You can reproduce content published on this complaints service under the OGL as long as you follow the licence’s conditions.

We make most of the content on this complaints service available through feeds for other websites and applications to use. The websites and applications that use our feeds are not our products, and they might use versions of our content that have been edited and stored for later use (‘cached’).

We do not give any guarantees, conditions or warranties about the accuracy or completeness of any content used by these products. We’re not liable for any loss or damage that may come from your use of these products.

The most up to date version of our content will always be on GOV.UK.

Disclaimer

Whilst we make every effort to keep our complaints service up to date, we do not provide any guarantees, conditions or warranties that the information will be:

current
accurate
complete
free from bugs or viruses

Information about you and your visits to GOV.UK

We collect information about you in accordance with our cookie policy. By using this complaints service, you agree to us collecting this information and confirm that any data you provide is accurate.

Virus protection

We make every effort to check and test this complaints service for viruses at every stage of production. You must make sure that the way you use this service does not expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.

We are not responsible for any loss, disruption or damage to your data or computer system that might happen when you use this service.

Viruses, hacking and other offences

When using this service, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.

You must not try to gain unauthorised access to this service, the server it is stored on, or any server, computer or database connected to it.

You must not attack this service in any way. This includes denial-of-service attacks.

We will report any attacks or attempts to gain unauthorised access to this service to the relevant law enforcement authorities and share information about you with them.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute you have about these terms and conditions, or your use of this service (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.

General

We are not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.

We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date.

Doing this once will not mean we waive the right automatically on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.

Changes to these terms and conditions

Please check these terms and conditions regularly. We can update them at any time without notice.

You will agree to any changes if you continue to use the service after we have updated the terms and conditions.